UK Standard Delivery

• We usually ship orders with Royal Mail - tracking reference can be followed on http://www.royalmail.com/track-trace
• Deliveries will usually be made within 1-2 working days after you place your order [excluding Weekends]
• UK Standard Delivery is free for all orders and your order will be sent out via the most suitable carrier, depending on the total size and weight of your consignment.
• Your order can be delivered anytime between 7 am and 7 pm and a signature may be required on receipt.
• If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
• Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

UK Next Day Delivery

• We offer Next Day Delivery at a cost of £5.95.
• When choosing Next Day Delivery, please be aware that orders must be placed before midday to guarantee delivery on the next working day (excluding weekends and bank holidays).
• Your order can be delivered anytime between 7 am and 7 pm and a signature may be required on receipt.
• If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
• Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

NTERNATIONAL DELIVERIES

Standard International Delivery - (7 - 15 days) - This service will be delivered through your local mail service and does not usually come with a tracking number. Orders are usually delivered within 7-15 days but in the event that it takes longer than this, please allow up to 20 working days from the date your order leaves our warehouse.

Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:

• Order must be under 2kg
• Order must be under £150 in value
• Order must be no larger than 60cm x 60cm x 60cm

Express International Delivery - (4 - 6 days) - Our international express carrier provides a fully traceable delivery service. Normally 4 - 6 working days transit time from when the order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

If your order has been shipped on a untracked delivery service and you have not received it you must notify us within 40 days of the shipment date. We cannot guarantee any further assistance with the whereabouts of your order after the 40 days.